At General Dynamics, I supported Medicare beneficiaries with questions about benefits coordination, claims, and recovery processes. I researched cases, updated records in CMS systems, and handled sensitive information under HIPAA and CMS privacy requirements.
At The LEGO® Group, I supported customers by phone and email, managing cases in Salesforce CRM and helping with orders, returns, and account concerns. I’ve also supported patients at PineBelt Medicinal and guests at Wingate by Wyndham Hotel, processing transactions and maintaining accurate records.
