Melissa Miller
@melissamiller1
Customer-focused retail professional transitioning into cannabis retail.
What I'm looking for
I am a personable, quick-learning professional with over nine years delivering high-pressure customer service in emergency medical settings and concurrent retail experience. I consistently build instant rapport, explain complex information simply, de-escalate tense situations, and maintain strict regulatory compliance—skills I now apply to the cannabis and vape retail space.
My background includes training others, handling cash and inventory control, and achieving top-tier satisfaction scores under stress. I bring practical product knowledge of vapes, e-liquids, disposables, mods, coils, glass, kratom, CBD, and delta-8/9/10, plus a strong commitment to customer education and age/regulatory verification.
Experience
Work history, roles, and key accomplishments
Emergency Medical Technician
Various 911 & IFT Agencies
Jan 2016 - Jan 2024 (8 years)
Provided emergency medical care and clear patient communication for 50+ patients per shift, maintained strict inventory control of controlled medications, and trained new hires on de-escalation and customer-facing protocols.
Retail Customer Service Associate
Various Retail & Food Service
Jan 2010 - Jan 2018 (8 years)
Worked front-line cashier and associate roles at high-volume locations, handled POS cash transactions, upsold add-ons and loyalty programs, and performed inventory management and stock rotation.
Education
Degrees, certifications, and relevant coursework
State of New York
Emergency Medical Technician, Emergency Medical Services
Emergency Medical Technician certification in New York (expired 2024; not renewed).
Connetquot High School
High School Diploma, High School
High School Diploma awarded from Connetquot High School in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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