Reliable professional with 8+ years in highpressure customer service. Skilled in active listening, conflict resolution, clear communication, and delivering exceptional support. Seeking virtual/customer support roles to bring strong organization, multitasking, and calm efficiency to remote client success.
MMLooking for a job
Melissa Miller
@melissamiller1
PSY student + EMT. Calm in chaos&real curious about human behavior. Love: mental health/animals/creating thoughtful, educational content.
United StatesWhat I'm looking for
Reliable professional with 8+ years in highpressure customer service. Skilled in active listening, conflict resolution, clear communication, and delivering exceptional support. Seeking virtual/customer support roles to bring strong organization, multitasking, and calm efficiency to remote client success.
Experience
Work history, roles, and key accomplishments
PW
Emergency Medical Technician
Paradocs Worldwide
Jan 2018 - Dec 2022 (4 years 11 months)
Provided high-quality emergency care and customer service to 50+ patients per shift in high-stress settings, de-escalated complex situations, and maintained compliance with billing and sensitive records handling.
VS
Cashier / Server / Sales
Various Retail & Food Service
Jan 2014 - Dec 2018 (4 years 11 months)
Delivered friendly, efficient customer service in high-volume retail and food environments, processed transactions accurately, managed POS systems, and resolved customer complaints to ensure repeat business.
TT
Administrative Assistant
Timmy Tattoo
Jan 2013 - Dec 2016 (3 years 11 months)
Managed client appointments and front-desk operations, maintained e-commerce and website updates, and produced marketing materials and social content to support shop visibility and artist schedules.
Education
Degrees, certifications, and relevant coursework
FA
Fire Police EMS Academy
Emergency Medical Technician, Emergency Medical Services
2015 - 2015
Grade: 3.8
Activities and societies: NYS EMT
Emergency Medical Technician certification in New York (expired 2024; not renewed).
CS
Connetquot High School
High School Diploma, High School
High School Diploma awarded from Connetquot High School in 2009.
NCNassau Community College
A.A.S , Psychology
Grade: 3.7
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Job categories
Customer ServiceSales AssociateCustomer Service RepresentativeVirtual AssistantCustomer Experience AssociateCustomer Experience RepresentativeCustomer Experience SpecialistCustomer OperationsCustomer CareCustomer Care RepresentativeCustomer ServiceCustomer Service AgentCustomer Service AssociateCustomer Service Executive
Skills
Customer EducationUpsellingCash HandlingInventory ManagementDe Escalation TechniquesExcelCustomer ServiceCustomer ExperienceReliabilityCommunication SkillsAdaptability To New TechnologiesAdaptive InsightsTime ManagementMultitaskingSchedulingActive ListeningSocial MediaMarketingGraphic DesignContent CreationSensitive Client FilesProblem SolvingVirtual AssistantCritical ThinkingMedical TerminologyEHRTranscriptionMedical TranscriptionTechWriting (Grammatically Correct Texts In Different Styles)Writing For Website BlogsLearning
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