Jada Coleman

I’m a customer service professional who thrives on problem resolution, active listening, and clear communication to help clients get what they need. I consistently enhance customer satisfaction by turning inquiries and issues into trusted, workable outcomes.

In my most recent role as a Customer Service Representative at Consumer Cellular (Remote), I provided exceptional phone support, handled account management, and guided customers through billing and service options. I used CRM software to track interactions and maintain accurate records of service requests while educating customers on product offerings to maximize their service usage.

Previously at Teleperformance USA (Remote), I supported customers with account inquiries and transaction processing, resolved complaints efficiently, and reduced wait times through high-volume call handling. I also managed cash handling procedures accurately and strengthened client relationships through personalized service that built loyalty.

Earlier in my career at Mac’s Childcare (Louisville, KY), I served as an Assistant Childcare Director, supporting daily educational activities and maintaining compliance with childcare regulations and safety protocols. I coordinated communication between parents and teachers and facilitated training sessions for new staff—skills I bring into every customer-focused environment.