Open to opportunities

BERNARD GAVIN GBEDEMAH

@bernardgavingbedemah

Message

Customer-focused technical support professional with troubleshooting expertise.

Ghana

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and allows me to utilize my technical skills to enhance user experience.

I am a customer-focused technical support professional with extensive experience in troubleshooting and database management. My ability to simplify complex technical concepts allows me to guide users effectively through systems, ensuring efficient issue resolution. I thrive in fast-paced environments and am known for my creative problem-solving skills and attention to detail.

In my recent role as a Technical Support Specialist at Concentrix, I provided prompt and friendly support to employees, enhancing their work experience through effective use of ticketing systems. My experience at Alorica further honed my customer service skills, where I maintained a high satisfaction rate by resolving technical issues through various communication channels. I am eager to leverage my skills to enhance employee satisfaction and contribute to organizational success in a customer support role.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Concentrix

Jan 2023 - Jan 2024 (1 year)

Provided prompt and friendly support to employees via a ticketing system, ensuring timely resolutions to technical issues. Guided employees through time-tracking processes and managed employee information in databases, enhancing system efficiency and data integrity.

Technical Support Ticketing Systems Problem Solving Database Management Customer Service Time Tracking Communication

Customer Support Specialist

Alorica

Aug 2020 - Sep 2022 (2 years 1 month)

Delivered exceptional customer service by resolving technical issues via email, phone, and ticketing systems. Explained complex concepts in simple terms and managed a high volume of support requests independently.

Customer Service Technical Support Ticketing Systems Communication Problem Solving Time Management

Administrative Assistant

Lionbridge Technologies

Supported office operations by managing faxes, entering sensitive information into databases, and preparing documents for distribution. Demonstrated flexibility and attention to detail in various administrative tasks.

Data Entry Administrative Support Communication Time Management Attention To Detail Confidentiality

Sales Executive

StarLife Assurance

Jan 2022 - Jan 2023 (1 year)

Researched and generated leads through various channels, established long-term client relationships, and met sales quotas. Handled customer inquiries and resolved doubts regarding products and services.