At Ho Technical University, I provided first- and second-line technical support to staff and students, responding to hardware, software, and connectivity issues.
I installed and configured computers and related devices, and diagnosed common operating system, application, printer, internet, and network-access problems.
I also supported users with email access and internet connectivity, performed preventive maintenance, and escalated complex incidents when required.
Earlier, as an Information Technology Support Officer / Call Centre Associate at iSON BPO Ghana Limited — MTN Call Centre, I responded to subscriber enquiries and escalated unresolved cases. I hold a BSc in Information Technology and the Google Cybersecurity Professional Certificate.
