Open to opportunities

Jacob Gonzalez

@jacobgonzalez1

Message

Dedicated customer service professional with strong interpersonal skills.

United States

Message

What I'm looking for

I am looking for a role that fosters growth and values teamwork.

I am a dedicated customer service professional with a strong commitment to client satisfaction. My experience spans various roles, including as a Customer Service Representative at Geico, where I prioritized customer needs and resolved issues efficiently. I thrive in team environments and am recognized for my ability to communicate effectively and empathize with customers.

Throughout my career, I have developed a diverse skill set, including staff training and inventory management. My role as a Retail Manager at Aardvark Glass honed my leadership abilities, ensuring that operations ran smoothly and securely. Additionally, my internship as a NIL Ambassador at Sports Media Inc. allowed me to connect college athletes with brands, enhancing my marketing and reporting skills.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Geico

Feb 2025 - May 2025 (3 months)

Prioritized customer satisfaction by actively listening and empathizing with customer concerns. Aimed to resolve issues efficiently and effectively to ensure a positive customer experience.

Customer Service Conflict Resolution Active Listening Empathy Problem Solving Customer Satisfaction

Driver

Jimmy Johns

Oct 2023 - Jan 2025 (1 year 3 months)

Collected packages, goods, and documents from designated locations and delivered items to customers and businesses on time. Handled customer interactions at the register with care.

Time Management Logistics Route Planning

Mover/Packer

Bearded Brothers

Jun 2024 - Nov 2024 (5 months)

Packed items securely to prevent damage during transport and safely loaded items onto moving trucks using appropriate equipment. Disassembled and assembled large furniture for easier transport.

And Loading Furniture Assembly Move Inventory Management

NIL Ambassador Intern

Sports Media Inc

May 2024 - Aug 2024 (3 months)

Connected college athletes with brands to facilitate brand deals and monitored and reported on the performance of marketing initiatives. Assisted in developing strategies for athlete endorsements.

Brand Partnerships Brand Initiatives Performance Monitoring Athlete Relations Public Relations Market Research

Retail Manager

Aardvark Glass

Jul 2023 - Present (2 years)

Managed inventory to ensure items in the shop were sold efficiently. Responsible for securing the shop by shutting down systems and locking up at closing.

Inventory Management Retail Operations Sales Customer Service Store Management

Junk Captain

College Hunks Hauling Junk and Moving

Nov 2021 - Present (3 years 8 months)

Handled confidential and sensitive situations professionally and ensured team safety and prompt arrival at job sites. Managed team tasks to ensure timely completion and handled all clientele matters, including payment collection.

Team Leadership Customer Relations Confidentiality Project Management Payment Processing Logistics Coordination

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Science in Business Administration, Business Management

Grade: 3.0 GPA

Activities and societies: AMA club member, VP of Surfriders Foundation ODU Chapter, ADP HCM Academy Cohort, SHRM Club member

Pursued a Bachelor of Science in Business Administration with a focus on Business Management. Maintained a 3.0 GPA and actively participated in various clubs and organizations.