Guadalupe Martinez

Provided exceptional customer service in a fast-paced environment, ensuring accurate transactions on the register and managing end-of-day cash counts. Communicated effectively with customers and team members to ensure accurate orders and resolved customer complaints efficiently. Managed inventory and utilized restaurant management software for daily operations.

Supervised retail operations at multiple gift store locations within the ballpark, managing employee schedules and duties. Handled merchandise unboxing, inventory counting, transfers, and stocking. Trained new teammates on register use, customer communication, inventory pulling, and promotional strategies.

Managed receiving and stockroom operations, ensuring merchandise presentation met company standards. Organized and set up clothes in the store, including stocking merchandise and performing early morning recovery tasks. Supervised and timed stockroom employees, demonstrating multitasking across various departments.

Accurately processed customer transactions and maintained the cash drawer, ensuring financial precision. Stocked and organized inventory efficiently to support store operations. Provided outstanding customer service, assisting shoppers with their needs and inquiries.

Served and processed customer transactions, ensuring accuracy and efficiency. Maintained the cleanliness of the store, work stations, and registers while also managing inventory stocking and organization. Was responsible for closing procedures and managing the lobby during the third shift, demonstrating flexibility across all shifts.

Grade: 3.2 GPA

Attended as a transfer student, completing two years of coursework. Achieved a GPA of 3.2 during studies.

Activities and societies: Awarded nearly $460,000 in total scholarships; Squad Leader; Outstanding Reader Certificate

Graduated in May 2017, receiving a High School Diploma. Recognized for leadership as a Squad Leader and awarded an Outstanding Reader Certificate.