Elena Diaz
@elenadiaz
Dedicated retail professional driving sales, service excellence, and efficient store operations.
United StatesWhat I'm looking for
I am a dedicated retail professional with extensive hands-on experience in customer service, sales, inventory management, and visual merchandising. I consistently deliver exceptional service in fast-paced store environments and prioritize clear communication and problem resolution.
At Macy’s Sunglass Hut I increased upselling by 15% and improved informed purchases by 20% through personalized client guidance and product education. My focus on store presentation and organization contributed to a measurable 10% rise in customer satisfaction scores.
Across roles at VANS, DSW, GAP Factory, AAA Northeast, Camp, and other retailers, I have managed cash handling, trained and supported team members, operated warehouse equipment, and maintained accurate inventory. I bring practical leadership experience, dependable operational skills, and a commitment to maintaining high standards.
I seek to join a customer-focused retail team where I can apply my sales acumen, merchandising eye, and inventory expertise to improve customer experiences and support store performance.
Experience
Work history, roles, and key accomplishments
Sales Associate
Macy's Sunglass Hut
Jan 2023 - Sep 2024 (1 year 8 months)
Increased upselling by 15% through personalized customer assistance and improved product knowledge among clients, contributing to a 20% rise in informed purchases and a 10% boost in customer satisfaction.
VAProvided exceptional customer service and efficiently processed transactions while maintaining inventory and merchandising displays to optimize sales.
Member Services Representative
AAA Northeast
Sep 2020 - Sep 2021 (1 year)
Delivered high-level member support via phone, email, and in-person channels, provided DMV-related guidance, and managed confidential information while resolving inquiries effectively.
Stock Support
Camp
Nov 2019 - Mar 2020 (4 months)
Received and processed deliveries, maintained accurate inventory, assisted with gift wrapping and sales floor replenishment, and operated pallet jacks for efficient handling.
Sales & Stock Associate
GAP Factory
Oct 2016 - Aug 2019 (2 years 10 months)
Assisted customers with product selection, maintained fitting rooms and displays, and supported store operations including inter-store inventory management.
DSStock Associate & Warehouse Lead
DSW
Mar 2018 - Nov 2018 (8 months)
Managed stockroom organization, replenished sales floor merchandise, trained new team members, and operated equipment such as trash compactors and pallet jacks to support warehouse operations.
Education
Degrees, certifications, and relevant coursework
CCCUNY Borough of Manhattan Community College
Arts & Photography
2017 - 2019
Completed coursework in arts and photography at CUNY BMCC from 2017 to 2019.
Bushwick High School
High School Diploma, General High School Studies
2001 - 2006
Attended Bushwick High School and earned a High School Diploma in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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