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Jackson WelliverJW
Open to opportunities

Jackson Welliver

@jacksonwelliver

I deliver banking and retail customer experiences while protecting accounts and resolving customer needs.

United States
Message

What I'm looking for

I'm seeking a customer service-based environment where I can improve my skills and knowledge while helping customers with their banking or service needs.

At NBKC Bank, I served as the first point of contact for customers’ banking needs across phone, email, and chat, from balance inquiries to detailed issue resolution. I also guided prospective and current customers through banking products and questions.

Previously, at Academy Bank, I opened checking and savings accounts, discussed personal loans, and protected client accounts by identifying attempted fraud. Across banking, telecommunications, automotive, and retail sales roles, I’ve built 10 years of customer service, cash handling, product support, and guest-focused experience.

Experience

Work history, roles, and key accomplishments

NB

Customer Experience Specialist

NBKC Bank

Dec 2022 - Jun 2024 (1 year 6 months)

Served as the first point of contact for customers regarding banking needs, resolving issues via phone, email, and chat. Provided information on banking products to potential and current customers.

Education

Degrees, certifications, and relevant coursework

Northwest Missouri State University logoNU

Northwest Missouri State University

General Education

2010 - 2011

Completed one year of general education coursework.

WA

Wentworth Military Academy

High School Diploma, General Educational Studies

2008 - 2010

Earned a high school diploma with a focus on general educational studies.

Tech stack

Software and tools used professionally

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