Jackson Welliver
@jacksonwelliver
I deliver banking and retail customer experiences while protecting accounts and resolving customer needs.
What I'm looking for
At NBKC Bank, I served as the first point of contact for customers’ banking needs across phone, email, and chat, from balance inquiries to detailed issue resolution. I also guided prospective and current customers through banking products and questions.
Previously, at Academy Bank, I opened checking and savings accounts, discussed personal loans, and protected client accounts by identifying attempted fraud. Across banking, telecommunications, automotive, and retail sales roles, I’ve built 10 years of customer service, cash handling, product support, and guest-focused experience.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
NBKC Bank
Dec 2022 - Jun 2024 (1 year 6 months)
Served as the first point of contact for customers regarding banking needs, resolving issues via phone, email, and chat. Provided information on banking products to potential and current customers.
Education
Degrees, certifications, and relevant coursework
Northwest Missouri State University
General Education
2010 - 2011
Completed one year of general education coursework.
Wentworth Military Academy
High School Diploma, General Educational Studies
2008 - 2010
Earned a high school diploma with a focus on general educational studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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