Open to opportunities

Marshae User

@marshaeuser

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Motivated professional with 7 years of customer service experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a healthcare setting, with opportunities for growth and development.

I am a motivated and detail-oriented professional with over 7 years of customer service experience in the banking sector. My journey has equipped me with the ability to work independently and under pressure while maintaining a high standard of service. Currently, I am pursuing a degree in Diagnostic Medical Sonography, which complements my strong foundation in communication, problem-solving, and technology.

Throughout my career, I have demonstrated a commitment to delivering high-quality care and support in various environments. My experience includes roles at PNC Bank as a Video Banker, where I deliver virtual banking support, and at Wells Fargo as a Customer Success Specialist, where I supported clients with account services. I pride myself on my exceptional communication and interpersonal skills, which have been instrumental in resolving conflicts and providing client support.

Experience

Work history, roles, and key accomplishments

Current

Video Banker

Current

PNC Bank

May 2023 - Present (2 years 1 month)

Delivered virtual banking support through interactive teller systems. Assisted clients with transactions, deposits, account inquiries, and product information, ensuring quality customer service in a digital environment.

Virtual Banking Customer Service Account Management

Customer Success Specialist

Wells Fargo

Jul 2021 - Jun 2022 (11 months)

Supported personal and business clients with account services, handling credit cards, reward points, line of credit inquiries, disputes, and fraud claims. Processed customer payments and resolved account-related issues.

Customer Success Dispute Resolution Fraud Payment Processing

Collections Specialist

Regions Bank

Jan 2019 - Jun 2021 (2 years 5 months)

Managed delinquent accounts through inbound and outbound calls, developing repayment plans and collecting past-due payments. Maintained customer records with accuracy and confidentiality.

Collections Account Management Debt Collection Confidentiality

Education

Degrees, certifications, and relevant coursework

Lawson State Community College

Associate of Applied Science, Diagnostic Medical Sonography

Currently pursuing a degree in Diagnostic Medical Sonography, building a strong foundation in medical imaging and patient care. Expected to graduate in 2026, preparing for a career in healthcare.

Jackson-Olin High School

Academic Diploma, General Studies

Completed high school education, earning an Academic Diploma in 2011. This provided a strong academic foundation for further studies and professional development.

Miles College / Jacksonville State University

Pursued Degree, Business Management

Undertook studies towards a degree in Business Management, gaining foundational knowledge in business principles and practices. This academic pursuit contributed to a strong understanding of organizational operations.