Jackson Antonio

I am a results-driven Client Relationship & Customer Success Manager with extensive experience in customer service, problem resolution, and client engagement. My career has been defined by my ability to manage large client portfolios, ensuring high levels of satisfaction through effective communication and empathy. I thrive in fast-paced environments, adeptly handling inbound customer interactions and addressing complex concerns with a problem-solving mindset.

In my recent role as a Customer Success Manager at Top Tier Solar Solutions, I managed a pipeline of 80-150 clients, ensuring timely communication and seamless project completion. I collaborated with cross-functional teams to resolve customer issues and enhance satisfaction, maintaining proactive contact to ensure transparency throughout the post-installation process. My previous experience as a Supervisor at Michael Kors further honed my skills in building strong client relationships and delivering personalized shopping experiences, which I believe are crucial in any customer-facing role.