At Guaranty Trust Holding Company Ltd. CPC, I supervise card tracking and distribution, including Naira and USD card variants across the bank’s branches. I also oversee card reconciliation and vendor payments.
I coordinated instant card issuance across 230 branches with management support, contributing to average daily issuance growth of over 150%. I also collaborated with the Cards & Products Team to streamline personalized card delivery processes.
Previously, as Customer Support Supervisor at Guaranty Trust Bank Plc., I supported customers across chat, email, and phone, and trained 20 new representatives. My earlier banking work included account relationship management, deposit mobilization, and reconciliation.
