Izzah Nida Alhaq
@izzahnidaalhaq
Sales Executive with expertise in client relations and retention strategies.
What I'm looking for
I am a graduate of Constitutional Law from Sunan Ampel State Islamic University, currently working as a Sales Retention Officer at PT. Toyota Astra Finance. My diverse background in sales and client relations has equipped me with valuable skills that I apply to enhance customer satisfaction and retention.
Throughout my career, I have consistently met and exceeded retention goals, achieving an average of 85% customer retention each quarter. I have successfully implemented outreach programs that decreased customer churn rates by 15% and have developed training sessions that improved team performance. My passion for building strong client relationships drives my commitment to delivering tailored solutions that meet their needs.
Experience
Work history, roles, and key accomplishments
Sales Retention Officer
PT. Toyota Astra Finance (TAF)
Feb 2024 - Present (1 year 5 months)
Analyzed customer capacity for fund disbursement and handled F5PD related to customer installment payments. Monitored customer compliance and conducted regular check-ins to address needs and concerns.
Sales Executive
Informa - PT Home Center Indonesia Retail
Oct 2023 - Present (1 year 9 months)
Developed and implemented strategic sales plans to achieve targets and expand the customer base. Built and maintained strong relationships with clients to understand their needs and offer tailored solutions.
Cashier
86 Coffee Shop
Mar 2023 - Present (2 years 4 months)
Processed sales transactions, calculated costs, and accepted payments while maintaining accurate cash drawers. Answered customer questions and ensured the checkout area was clean and tidy.
Part Time English Teacher
LBB New Miracle Course (NMC)
Aug 2022 - Present (2 years 11 months)
Provided creative and interactive activities for students aged 6-18 years, modifying curriculum to accommodate diverse learners. Used a variety of teaching techniques to maintain student interest and maximize learning.
Admin Online Shop/E-commerce
Brawijaya Shop
Dec 2021 - Present (3 years 7 months)
Handled customer orders and communicated with customers through various online marketplaces. Managed customer inquiries and complaints with professionalism.
English Teacher (Junior High School)
Daarussalaam Modern Islamic Boarding School
Jan 2018 - Present (7 years 6 months)
Provided creative and interactive activities for junior high school students, modifying curriculum to accommodate diverse learners. Used various teaching techniques to maintain student interest and maximize learning.
Administrative Staff and School Operator Staff
Daarussalaam Modern Islamic Boarding School
Jan 2018 - Present (7 years 6 months)
Prepared and organized school data through administrative and clerical tasks. Maintained office stationery, catering equipment, and IT equipment.
Education
Degrees, certifications, and relevant coursework
UIN Sunan Ampel
B.A. in Constitutional Law, Constitutional Law
A graduate of Constitutional Law from Sunan Ampel State Islamic University with a diverse background of work experience. With a high interest in Sales/Marketing and client relations, I continue to explore many valuable lessons and experiences that can help me develop my potential.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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