Irene Christiani

Consistently achieved target of IDR 5–7 billion/month in individual sales, maintaining a strong 20% conversion rate and selling between 10 to 35 luxury pieces per month. Built and managed a high-value customer base of 400+ clients across Indonesia & Singapore, closing high-ticket deals up to IDR 4.5 billion.

Provided product knowledge to new and existing patients, utilizing consultative selling skills to optimize business opportunities and communicate product and service strategies effectively. Expanded relationships with over 50+ VIP client accounts and resolved escalated complaints to maintain a high customer satisfaction score of 4.9/5.

Managed 5 stores and 4 outlets in 5-star hotels, generating 20% revenue growth by maintaining accurate and attractive merchandise displays. Identified customer needs, upsold products, and collaborated with all departments to increase sales revenue.

Responsible for retail sales, maintaining customer relationships, negotiating with clients, and recording financial transactions. Organized inventory with accuracy and efficiency, and conducted project site visits.

Responsible for receiving inquiries, following up on leads via calls and emails, and creating proposals and agreements for clients. Assisted with site inspections for guests, interacted with guests, and provided administrative support to the team.

Activities and societies: Actively participated in over 10 event committees and served as President of the UPH Choir from 2016-2017.

Majored in Management, with an Entrepreneurship concentration. Graduated in 3.5 years from the International Class, where courses were taught entirely in English. Completed a final thesis as an internship at Fairmont Hotel Jakarta.