Open to opportunities

Gisele Gaiser

@giselegaiser

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Dynamic Customer Service Representative with 7 years of experience.

Netherlands

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic Customer Service Representative with over 7 years of experience in hospitality and reservation management. My career has been marked by a commitment to delivering exceptional guest service and optimizing booking processes. At Charles Hope Serviced Apartments, I managed incoming reservation inquiries and processed bookings with accuracy, significantly improving booking conversion rates and enhancing guest satisfaction.

Throughout my career, I have developed a strong expertise in upselling services and managing customer relations. My previous roles at The Capetonian Hotel and Asara Wine Estate & Hotel allowed me to hone my skills in negotiating competitive rates, resolving booking issues, and collaborating with various departments to ensure seamless operations. I am eager to bring my exceptional communication skills and customer-focused approach to contribute positively to a new team.

Experience

Work history, roles, and key accomplishments

Current

Revenue & Reservations Agent

Current

Charles Hope Serviced Apartments

Dec 2022 - Present (2 years 6 months)

Managed incoming reservation inquiries and processed bookings with accuracy. Provided detailed information about apartment features and maintained precise records. Resolved customer issues promptly and promoted additional services to enhance guest experiences.

Customer Service Microsoft Excel Communication Problem Solving Time Management

Reservationist

The Capetonian Hotel

Nov 2019 - Dec 2022 (3 years 1 month)

Facilitated hotel and restaurant reservations, negotiated rates, and upsold options to maximize revenue. Provided concierge services and resolved booking concerns efficiently, enhancing customer satisfaction.

Customer Service Microsoft Office Suite Communication Problem Solving Payment Processing

Reception Supervisor

Asara Wine Estate & Hotel

May 2016 - Dec 2022 (6 years 7 months)

Oversaw reservations and managed check-ins/check-outs efficiently. Provided concierge services and trained new staff, ensuring adherence to service standards while fostering a welcoming atmosphere.

Customer Service Communication Team Leadership Conflict Resolution Problem Solving Time Management

Hotel Receptionist

Ruslamere Hotel, Spa & Conference Centre

Jul 2015 - May 2016 (10 months)

Provided front desk services, managed guest inquiries, and ensured a smooth check-in/check-out process. Maintained guest relations and handled administrative tasks efficiently.

Customer Service Administration Communication Problem Solving Time Management Conflict Resolution

Restaurant Server and Supervisor

Workaway International Experience

Oct 2011 - Jun 2015 (3 years 8 months)

Participated in a seasonal work program at various country clubs, gaining diverse service experience and adapting to different service environments while supervising restaurant operations.

Customer Service Communication Problem Solving Adaptive Team Leadership Time Management