I seek a remote customer support role where I can apply my communication, prioritization, and problem-solving skills. I love helping people and making them have a positive experience when they patronize my organization.
OI
Looking for a job
Omolara Idowu
@omolaraidowu
Customer-focused support professional and Virtual Assistant with years of experience handling high-volume client communications
NigeriaWhat I'm looking for
Customer-focused support professional and Virtual Assistant with years of experience handling high-volume client communications, resolving complex queries, and maintaining detailed account records. Combines strong customer service fundamentals with an HR operations background, bringing empathy, organizational process discipline, and sharp data accuracy to every client interaction.
Currently providing remote client and administrative support for a UK-based organization using Slack, Mailchimp, Apollo, and Calendly. Experienced in executing target email campaigns, managing busy calendars across multiple time zones, and actively upskilling in modern CRM platforms like Zendesk and HubSpot.
Experience
Work history, roles, and key accomplishments
DI
Current
Virtual Administrative Support
Differprint
May 2025 - Present (1 year 3 months)
Streamlined administrative workflows and managed communication and branding support across multiple platforms, improving operational efficiency.
AS
Customer Service Representative
Admirable Stores
Apr 2018 - Aug 2024 (6 years 4 months)
Delivered a 90% first-contact resolution rate while managing customer documentation and support activities to improve service reliability.
ML
HR/Admin Manager
Malton Technologies Ltd
Jan 2016 - Feb 2018 (2 years 1 month)
Managed onboarding, documentation, and employee support and implemented HR processes that contributed to a 60% improvement in workplace morale.
LM
Secretary to the Managing Director
Lanre Shittu Motors
Nov 2006 - Jan 2011 (4 years 2 months)
Managed confidential schedules, files, and executive communication while supporting HR and administrative coordination for senior leadership.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Geography & Regional Planning
Completed a Bachelor of Science in Geography and Regional Planning focusing on spatial analysis and regional development concepts.
Chartered Institute of Personnel Management of Nigeria (CIPM)
CIPM Associate, Human Resources
2025 - 2025
Obtained CIPM Associate designation in 2025, demonstrating foundational professional competence in human resource management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Social media
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