OI

Open to opportunities

Omolara Idowu

@omolaraidowu

HR and administrative professional driving efficient HR operations and streamlined office workflows.

What I'm looking for

I seek a role where I can apply HR and administrative strengths to streamline processes, support teams, and improve employee experience in a professional, collaborative environment.

I am a versatile HR and administrative professional with experience supporting HR operations, office processes, documentation, scheduling, and staff coordination. I have a strong track record of streamlining workflows, maintaining accurate records, and delivering dependable HR and administrative support.

I have improved documentation accuracy and workflow processes, achieved a 90% first-contact resolution in customer service roles, and helped strengthen employee relations contributing to a 60% improvement in workplace morale. I bring professionalism, confidentiality, and excellent organizational skills to roles in administration and HR.

Experience

Work history, roles, and key accomplishments

DI

Current

Virtual Administrative Support

Current

Differprint

May 2025 - Present (1 year 1 month)

Streamlined administrative workflows and managed communication and branding support across multiple platforms, improving operational efficiency.

Office Management Google Workspace MS Office Branding Communication Scheduling Documentation

AS

Customer Service Representative

Admirable Stores

Apr 2018 - Aug 2024 (6 years 4 months)

Delivered a 90% first-contact resolution rate while managing customer documentation and support activities to improve service reliability.

Customer Service First Contact Resolutions Documentation Communication CRM Problem Solving Reporting MS Office

ML

HR/Admin Manager

Malton Technologies Ltd

Jan 2016 - Feb 2018 (2 years 1 month)

Managed onboarding, documentation, and employee support and implemented HR processes that contributed to a 60% improvement in workplace morale.

Onboarding HR Support Documentation Employee Relations Reporting MS Office Google Workspace

LM

Secretary to the Managing Director

Lanre Shittu Motors

Nov 2006 - Jan 2011 (4 years 2 months)

Managed confidential schedules, files, and executive communication while supporting HR and administrative coordination for senior leadership.

Calendar Management Executive Support Travel Coordination Documentation MS Office

Education

Degrees, certifications, and relevant coursework

OU

Olabisi Onabanjo University

Bachelor of Science, Geography & Regional Planning

Completed a Bachelor of Science in Geography and Regional Planning focusing on spatial analysis and regional development concepts.

CC

Chartered Institute of Personnel Management of Nigeria (CIPM)

CIPM Associate, Human Resources

2025 - 2025

Obtained CIPM Associate designation in 2025, demonstrating foundational professional competence in human resource management.

Tech stack

Software and tools used professionally

Mailchimp

Gmail

Google Workspace

Jan

Availability

Open to opportunities

Location

Zimbabwe

Authorized to work in

Job categories

Human Resources Support Administrative Support Office Manager HR Administrator HR Coordinator Executive Assistant Customer Service Representative Onboarding Specialist Documentation Specialist HR Support Specialist Entry Level HR Support Hr Assistant

Skills

& Administration Office Management HR Support Documentation Calendar Management Onboarding Reporting Travel Coordination Customer Service Mailchimp Google Workspace MS Office Gmail Jan

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