Open to opportunities

clinton felix

@clintonfelix

Message

Operations and Customer Support Specialist with a passion for efficiency.

United States

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am an Operations and Customer Support Specialist with over 2 years of experience in the outsourcing and offshoring service industry. My journey has been defined by a commitment to optimizing processes and enhancing business efficiency. I thrive in environments where I can leverage my leadership, problem-solving, and analytical skills to foster strong customer relationships and drive organizational success.

Throughout my career, I have consistently demonstrated my ability to resolve customer complaints effectively and efficiently. My role as a Team Supervisor at Teleperformance Limited has allowed me to develop my team members while ensuring the delivery of high-quality customer service. I take pride in transforming customer feedback into actionable insights, which has led to improved training programs and increased customer satisfaction ratings.

In addition to my hands-on experience, I hold several certifications in Business Intelligence and Data Analysis, as well as Financial Modeling and Valuation. I am passionate about continuous learning and development, both for myself and my team, as I believe that knowledge sharing is key to success in any organization.

Experience

Work history, roles, and key accomplishments

Current

Team Supervisor

Current

Teleperformance Limited

Aug 2023 - Present (1 year 10 months)

As a Team Supervisor, I effectively communicate with team members, ensuring the delivery of business information and the development of all team members. I monitor customer contact, manage daily operations, and ensure team development through continuous learning programs.

Leadership Team Management Customer Service Communication Problem Solving Process Optimization Training Development Performance Monitoring

Customer Support Representative

Majorel Ltd

Nov 2022 - Sep 2023 (10 months)

As a Customer Support Representative, I resolved customer complaints via phone and email, maintained solid customer relationships, and ensured adherence to Service Level Agreements. I consistently exceeded KPIs, achieving a high customer satisfaction rating.

Customer Support CRM Tools Communication Data Management Customer Relationship Management

Subject Matter Expert

Teleperformance/Majorel Ltd

Jul 2023 - Aug 2023 (1 month)

In my role as a Subject Matter Expert, I assessed contacts based on quality metrics, managed data integrity, and collaborated with peers for continuous improvement in service quality. I transformed customer feedback into actionable insights to enhance training programs.

Data Management Process Improvement Customer Feedback Analysis Team Collaboration

Finance Intern

Kenya Revenue Authority

Jun 2021 - Jul 2021 (1 month)

During my internship at the Kenya Revenue Authority, I balanced financial statements, filed finance documents, and assisted in preparing payment vouchers. I also handled withholding tax and VAT payments.

Financial Analysis Document Management Payment Processing Tax Compliance Financial Reporting