clinton felixCF
Open to opportunities

clinton felix

@clintonfelix

Operations and Customer Support Specialist with a passion for efficiency.

United States

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am an Operations and Customer Support Specialist with over 2 years of experience in the outsourcing and offshoring service industry. My journey has been defined by a commitment to optimizing processes and enhancing business efficiency. I thrive in environments where I can leverage my leadership, problem-solving, and analytical skills to foster strong customer relationships and drive organizational success.

Throughout my career, I have consistently demonstrated my ability to resolve customer complaints effectively and efficiently. My role as a Team Supervisor at Teleperformance Limited has allowed me to develop my team members while ensuring the delivery of high-quality customer service. I take pride in transforming customer feedback into actionable insights, which has led to improved training programs and increased customer satisfaction ratings.

In addition to my hands-on experience, I hold several certifications in Business Intelligence and Data Analysis, as well as Financial Modeling and Valuation. I am passionate about continuous learning and development, both for myself and my team, as I believe that knowledge sharing is key to success in any organization.

Experience

Work history, roles, and key accomplishments

TL

Subject Matter Expert

Teleperformance/Majorel Ltd

Jul 2023 - Aug 2023 (1 month)

In my role as a Subject Matter Expert, I assessed contacts based on quality metrics, managed data integrity, and collaborated with peers for continuous improvement in service quality. I transformed customer feedback into actionable insights to enhance training programs.

Education

Degrees, certifications, and relevant coursework

clinton hasn't added their education

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Tech stack

Software and tools used professionally

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clinton felix - Team Supervisor - Teleperformance Limited | Himalayas