Open to opportunities

Lorna Chege

@lornachege

Message

Dynamic Operations Manager experienced in driving productivity and efficiency.

Kenya

Message

What I'm looking for

I seek a role that challenges me and allows for career growth while optimizing operations.

I am an Operations Manager with a strong background in enhancing productivity and efficiency across various sectors. My experience includes developing technology solutions, managing organizational structures, and implementing effective policies that significantly improve operational performance. I pride myself on my adaptability and collaborative skills, which foster successful teamwork and effective resource allocation.

Throughout my career, I have demonstrated a commitment to delivering exceptional customer service and building lasting relationships that contribute to heightened customer satisfaction and loyalty. I am ready to leverage my skills in a challenging role to further optimize operations and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Spectrolite

Aug 2023 - Present (1 year 10 months)

Identified and implemented technology solutions to improve productivity and efficiency. Developed and managed organizational structures for effective resource allocation and coached administrative staff to enhance job performance.

Operations Management Resource Allocation Policy Development Vendor Management Customer Service

Remote Customer Service Rep

Aventus

Oct 2020 - Jun 2023 (2 years 8 months)

Analyzed customer service data to identify issues, conducted investigations to provide accurate solutions, and resolved complaints effectively. Established rapport with customers, resulting in significant increases in customer loyalty and sales.

Customer Service Data Analysis Customer Feedback Order Processing Relationship Management Problem Solving

Junior Functional Consultant

TechnoBrain

Jan 2019 - Feb 2020 (1 year 1 month)

Developed and implemented test plans and test cases to ensure software applications meet all functional and non-functional requirements. Collaborated with cross-functional teams to ensure accuracy in financial reporting and analyzed customer requirements to design comprehensive solutions.

Microsoft Excel Data Analysis User Interface Design Technical Support Project Management Software Testing

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor, Business Information Technology

2013 - 2018

Grade: Second Class Upper Division

Graduated with a second class upper division in Business Information Technology, focusing on the integration of technology in business processes and management.