Lorna Chege
@lornachege
Dynamic Operations Manager experienced in driving productivity and efficiency.
What I'm looking for
I am an Operations Manager with a strong background in enhancing productivity and efficiency across various sectors. My experience includes developing technology solutions, managing organizational structures, and implementing effective policies that significantly improve operational performance. I pride myself on my adaptability and collaborative skills, which foster successful teamwork and effective resource allocation.
Throughout my career, I have demonstrated a commitment to delivering exceptional customer service and building lasting relationships that contribute to heightened customer satisfaction and loyalty. I am ready to leverage my skills in a challenging role to further optimize operations and support business growth.
Experience
Work history, roles, and key accomplishments
Operations Manager
Spectrolite
Aug 2023 - Present (1 year 10 months)
Identified and implemented technology solutions to improve productivity and efficiency. Developed and managed organizational structures for effective resource allocation and coached administrative staff to enhance job performance.
Remote Customer Service Rep
Aventus
Oct 2020 - Jun 2023 (2 years 8 months)
Analyzed customer service data to identify issues, conducted investigations to provide accurate solutions, and resolved complaints effectively. Established rapport with customers, resulting in significant increases in customer loyalty and sales.
Junior Functional Consultant
TechnoBrain
Jan 2019 - Feb 2020 (1 year 1 month)
Developed and implemented test plans and test cases to ensure software applications meet all functional and non-functional requirements. Collaborated with cross-functional teams to ensure accuracy in financial reporting and analyzed customer requirements to design comprehensive solutions.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor, Business Information Technology
2013 - 2018
Grade: Second Class Upper Division
Graduated with a second class upper division in Business Information Technology, focusing on the integration of technology in business processes and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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