ANAlphonsa Nthambi
@alphonsanthambi
Results-driven professional with expertise in customer service and operational efficiency.
KenyaWhat I'm looking for
As an Operations Specialist at Majorel (Now Teleperformance), I excel in creating and optimizing processes to enhance operational efficiency. My experience spans roles such as Customer Service Representative and Proprietor, where I successfully managed supply chains, resolved customer issues, and drove business growth through strategic initiatives.
I hold a Diploma in Monitoring and Evaluation from Kenyatta University and have completed Digital Customer Service Training. My achievements include significantly increasing customer satisfaction and sales growth in various roles.
I am passionate about leveraging my skills in communication, problem-solving, and leadership to contribute to organizational success. My entrepreneurial background and commitment to continuous learning equip me to thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Operations Specialist
Majorel (Now Teleperformance)
Dec 2023 - Present (1 year 5 months)
As an Operations Specialist, I create and optimize processes to maximize operational efficiency. I collaborate with local and HQ teams to streamline operations, manage supply autonomously, and analyze data to monitor performance metrics.
Customer Service Representative
Whole Majorel (Now Teleperformance)
Feb 2022 - Dec 2023 (1 year 10 months)
In my role as a Customer Service Representative, I maintained a positive attitude, responded to inquiries across multiple channels, resolved complaints, and collaborated with team members to enhance service quality.
Customer Service Attendant
Eden Mart Supermarket
Aug 2021 - Jan 2022 (5 months)
As a Customer Service Attendant, I welcomed customers, resolved issues, and expanded my product knowledge, contributing to increased customer satisfaction and sales growth.
Proprietor
Dynasty Food Parlor
Jan 2021 - Jan 2022 (1 year)
As the Proprietor, I managed sales, controlled inventory, and implemented strategic initiatives that led to significant profit increases and business growth.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Diploma, Monitoring and Evaluation
2017 - 2019
Completed a Diploma in Monitoring and Evaluation, focusing on the principles and practices of monitoring and evaluating programs and projects.
Machakos Girls High School
High School Education, General Education
2013 - 2016
Achieved the Kenya Certificate of Secondary Education (KCSE), laying a strong academic foundation for future studies.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Alphonsa?
You can contact Alphonsa and 50k+ other talented remote workers on Himalayas.
Message AlphonsaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
