IVIvan Vega
@ivanvega
Customer service professional specializing in technical support and sales for telco and platform clients.
PhilippinesWhat I'm looking for
I am a customer service and sales professional with experience supporting telco, platform, and travel clients across inbound technical support, collections, and sales roles. I have a track record of guiding users through SIM activation and mobile plan management, optimizing ad campaigns for advertisers, and delivering high-volume guest and host support for Airbnb.
My strengths include technical troubleshooting, clear customer communication, CRM proficiency (Salesforce, Zendesk, ServiceNow), and consistent achievement of performance and sales targets. I adapt quickly to new tools and focus on resolving issues efficiently while upselling appropriate products and services.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sutherland Global
Dec 2024 - Jul 2025 (7 months)
Assisted customers with mobile plan recharges, SIM activations, and technical mobile support to ensure timely service continuation and high first-contact resolution.
Sales Agent
Acquire BPO
Oct 2024 - Dec 2024 (2 months)
Provided exceptional customer service, resolved billing and technical issues, processed plan changes and activations, and promoted AT&T products to meet and exceed sales targets.
Meta / Airbnb Support Ambassador
TDCX
Apr 2023 - Aug 2024 (1 year 4 months)
Supported advertisers on Meta platforms and provided world-class customer service for Airbnb guests and hosts, assisting with ad tools, bookings, payments, and refunds.
Collection Specialist
Valor Global
Feb 2022 - Feb 2023 (1 year)
Contacted customers with overdue accounts to negotiate payments, offered repayment plans and settlements, explained account statuses, and consistently met collection KPIs.
Sales Specialist
VXI Global
Oct 2020 - Feb 2022 (1 year 4 months)
Promoted and sold telco products to new and existing customers, identified needs for personalized recommendations, used CRM for tracking, and built client relationships to drive repeat business.
Education
Degrees, certifications, and relevant coursework
Datamex Institute of Computer and Technology
Information Technology
2012 - 2014
Completed coursework in Information Technology at Datamex Institute of Computer and Technology from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Ivan?
You can contact Ivan and 90k+ other talented remote workers on Himalayas.
Message IvanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
