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Ivan Mendoza

@ivanmendoza1

Bilingual Sales Professional at GEICO who closed a $46K auto and renters bundle and ranked among the top 10% of sales performers.

United States

Message

At GEICO, I closed a $46K auto and renters bundle by translating a client’s needs into tailored solutions. I ranked in the top 10% of sales performers and expanded accounts through bilingual, consultative guidance.

At State Farm Insurance, I closed more than 50 claims weekly while achieving 95% client satisfaction. I investigated, evaluated, and negotiated settlements, helping reduce resolution time by 15%.

Across roles at State Farm Insurance, Viva Mitsubishi, and AT&T, I supported bilingual client communication, insurance service, and sales. I also hold Texas Department of Insurance All-Lines Adjuster and Property & Casualty licenses.

Experience

Work history, roles, and key accomplishments

Bilingual Sales Professional

Geico

Nov 2024 - May 2026 (1 year 6 months)

Closed a $46k six-month renters bundle by translating client needs into tailored solutions. Ranked in the top 10% of sales performers, recognized for building trust and long-term client relationships.

Salesforce Consultative Selling Bilingual Communication Customer Relationship Management Account Expansion

Claims Specialist

State Farm Insurance

Nov 2022 - Apr 2023 (5 months)

Closed over 50 claims weekly, achieving a 95% client satisfaction rate. Investigated, evaluated, and negotiated settlements, reducing resolution time by 15%.

Claims Processing Investigation Negotiation Customer Satisfaction Time Management

Bilingual Client Communication Specialist

State Farm Insurance

Mar 2011 - Apr 2022 (11 years 1 month)

Delivered real-time Spanish-English interpretation for corporate clients, ensuring accuracy and clarity. Supported high-value client communications, enhancing trust and retention.

Bilingual Communication Interpretation Client Relations Trust Building Retention

Customer Service

State Farm Insurance

Mar 2008 - Mar 2011 (3 years)

Educated clients on billing, payments, and policies, reducing repeat inquiries by 20%. Consistently exceeded KPIs and performance metrics, demonstrating reliability and client focus.

Customer Service Billing Policy Education KPI Achievement Customer Focus

Auto Sales Executive

Viva Mitsubishi

Jan 2006 - Feb 2008 (2 years 1 month)

Closed over 10 vehicle sales per month, driving 15% monthly revenue growth. Recommended complementary products, boosting upsell revenue and customer satisfaction, and achieved an 80% repeat business rate.

Auto Sales Upselling Customer Relationship Management Revenue Growth Negotiation

Sales & Client Relationship Specialist

AT&T

May 2003 - Dec 2005 (2 years 7 months)

Handled 40-50 daily client interactions, identifying upsell opportunities and driving quarterly revenue growth. Improved client satisfaction and retention by 10% and maintained detailed client records for accurate follow-ups.

Sales Customer Relationship Management Upselling Record keeping Customer Satisfaction