gabriela polanco

I am a driven, seasoned, and licensed insurance professional with more than twenty-two years of experience across personal lines, sales, and customer service, fluent in English and Spanish. I have a track record of building strong customer relationships and guiding clients in Auto, Home, and Life insurance markets.

My experience includes client service, quoting, policy administration, and claims support at regional carriers and agencies, where I managed portfolios, generated sales, and resolved complex policy issues. I consistently supported Spanish-speaking clients as the sole bilingual representative and handled high volumes of daily inquiries with accuracy.

I bring deep familiarity with industry management and quoting systems (AMS360, QuickQuote, EZ Lynnx, and major carrier platforms), strong technical skills in Microsoft Office and QuickBooks, and a client-focused ethos aimed at improving service delivery and operational efficiency.