camille santosn
@camillesantosn
Licensed insurance adjuster and bilingual customer service professional.
What I'm looking for
I am a licensed insurance adjuster with strong customer-service and claims skills.
I bring bilingual fluency in Spanish and English and a background in advanced claim analysis, negotiation and settlement. My investigative research, active listening and critical thinking help me resolve complex claims and de-escalate challenging situations.
I have hands-on experience in customer-facing roles across retail, food service and delivery, where I handled high volumes of inquiries, met tight deadlines, supported sales goals and communicated clearly with diverse clients. I consistently use sound judgment to ensure timely, professional resolutions.
I am pursuing an associate’s degree (expected 2027) and am seeking a claims role that allows me to apply my bilingual and investigative strengths while providing growth, mentorship and opportunities to contribute to a client-focused team.
Experience
Work history, roles, and key accomplishments
Server/Customer Service Rep.
Cafe del Sol
Mar 2022 - Present (3 years 5 months)
Resolved customer concerns efficiently and professionally, handling high volumes of inquiries and de-escalating complex issues while serving English and Spanish-speaking clients.
Delivery Driver
DoorDash
Oct 2020 - Feb 2022 (1 year 4 months)
Delivered food and products reliably, met delivery deadlines through effective time management, and maintained high customer satisfaction.
Bilingual Customer Service Rep.
Boost Mobile
Dec 2018 - Sep 2020 (1 year 9 months)
Handled inbound and outbound customer calls, resolved product and billing issues, and contributed to monthly sales goals while providing support in English and Spanish.
Education
Degrees, certifications, and relevant coursework
Harrisburg Area Community College
Associate's Degree
Pursuing an Associate's Degree at Harrisburg Area Community College with expected completion in 2027.
Chambersburg Area Senior High School
High School Diploma, High School
Graduated from Chambersburg Area Senior High School in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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