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ITUMELENG KHOBETHI

@itumelengkhobethi

Reliable and detail oriented Virtual Assistant and Customer Support delivering efficient admin support and excellent client services remotely.

Lesotho

Message

What I'm looking for

I’m looking for a role where I can use my skills in virtual assistance and customer service while growing professionally. I value clear communication, teamwork and opportunities to take on new challenges. I’m especially interested in a position where I can help improve efficiency, deliver excellent client experiences, and make a meaningful impact on the team.

I am a dedicated Virtual Assistant and Customer Service Representative with a passion for helping businesses stay organized and deliver exceptional client experiences. Over time, I have built strong skills in data entry, email management, calendar coordination, and customer support, ensuring smooth day-to-day operations for busy professionals.

I have successfully handled high-volume administrative tasks with accuracy, maintained timely communication with clients, and improved response times by implementing efficient workflows. My ability to stay detail-oriented while managing multiple priorities has allowed me to consistently meet deadlines and exceed expectations.

I am committed to continuous growth, professionalism, and delivering reliable remote support that helps businesses run more efficiently and effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Represetative

Vision Clinic Optometrist & Contact Lens Centre

Sep 2021 - Dec 2025 (4 years 3 months)

Customer Service Representative with experience handling customer inquiries via email, chat, and phone. Skilled in resolving issues efficiently, maintaining professionalism, and ensuring customer satisfaction. Proven ability to manage high volumes, meet targets, and build positive client relationships while delivering timely and accurate support.

Education

Degrees, certifications, and relevant coursework

Botho University

Bachelor of Science Honours Degree Health Information Management, Public Health

2016 - 2020

Grade: 3.45

Completed a BSc Honours in Health Information Management with academic distinctions including Top Student (Class of 2020) and Dean's List recognitions in 2017, 2019, and 2020.
Specialized in clinical data management, medical coding and billing, Medical databases and transcription.