Miranda Mtwa

I’m a detail-oriented, self-directed Virtual Assistant and Customer Support professional with 4+ years of experience supporting fast-paced business operations. I’m known for inbox and calendar management, high-volume customer communication, and maintaining accurate CRM records.

In my recent Administration Assistant role, I provided comprehensive administrative support to 5+ senior managers across multiple departments. I managed complex calendars, coordinated internal and external meetings with zero scheduling conflicts, and handled inbox management and written correspondence while maintaining strict accuracy and confidentiality.

Previously as a Customer Support & Sales Consultant, I managed 80+ daily customer interactions via phone and email. I maintained up-to-date CRM records, handled lead follow-ups and issue resolution, and guided clients through options to support upsell and retention targets.

I’m HubSpot certified across Service Hub, Sales Hub, Frictionless Sales, and Reporting, and I bring strong proficiency in Microsoft Office, Google Workspace, and modern remote tools like Canva, Zapier, Notion, and Slack. I’m reliable, proactive, and fully remote-ready—focused on clear communication, process improvement, and consistently high standards.