Open to opportunities

Khensani Mphate

@khensanimphate

Experienced Virtual Receptionist and Optical Assistant delivering reliable patient support, scheduling, and medical aid administration.

South Africa

Message

What I'm looking for

I’m looking for a role where I can deliver excellent patient service and reliable front-desk/virtual administration—handling calls, scheduling, medical aid authorisations, invoicing, and digital documentation in a supportive, organised team.

I’m an experienced Optical Assistant and Virtual Receptionist with over 9 years of experience in healthcare administration, customer service, and patient support. I manage front-desk operations, medical aid authorisations, scheduling, invoicing, and digital systems with a highly organised, reliable approach.

In my recent role at Unbottleneck, I managed high-volume incoming calls and appointment scheduling, processed VSP authorisations and patient encounters, and prepared and sent diabetic reports and digital documentation. Across my Optical Assistant roles, I handled medical aid claims, quotations, and billing, supported laboratory and lens preparation, managed stock control and supplier liaison, and even trained junior staff to support daily operations.

Experience

Work history, roles, and key accomplishments

Virtual Receptionist

Unbottleneck

Nov 2022 - Oct 2024 (1 year 11 months)

Managed high-volume incoming calls and appointment scheduling, processing VSP authorisations and patient encounters. Prepared and sent diabetic reports and digital documentation while supporting credentialing and maintaining accurate records.

Virtual Reception Appointment Scheduling Medical Aid Processing Customer Service Data Entry Credentialing Patient Support

Optical Assistant

Spec Savers

Dec 2021 - Jul 2022 (7 months)

Provided front-desk support and coordinated appointments, handling medical aid claims, quotations, and invoicing. Delivered customer service and assisted with sales while ensuring smooth day-to-day patient interactions.

Invoicing Customer Service Sales Support

Optical Assistant

Spec Savers

Oct 2019 - Mar 2020 (5 months)

Assisted patients with bookings, billing, and medical aid processes while maintaining accurate records and client files. Supported laboratory operations and assisted with lens preparation.

Patient Booking Billing Medical Aid Processing Optical Lab Assistance Lens Preparation Record keeping Customer Service

Optical Assistant

Vision Works

Sep 2017 - Sep 2019 (2 years)

Managed reception operations including stock control and supplier communication. Processed invoices and medical aid claims, trained junior staff, and coordinated lens orders and fittings.

Stock Control Invoicing Staff Training Lens Orders Customer Service

Optical Assistant

Spec Savers

May 2015 - Aug 2017 (2 years 3 months)

Delivered customer service and front-office administration, supporting laboratory and sales teams. Assisted with appointment scheduling, patient queries, and ongoing administrative support.

Front Office Administration Customer Service Appointment Scheduling Patient Queries Handling Optical Lab Support Sales Support Record keeping Medical Administration

Education

Degrees, certifications, and relevant coursework

National Senior Certificate (Matric)

National Senior Certificate (Matric), High School (Matric)

Completed the National Senior Certificate (Matric) with subjects including English, Afrikaans, Mathematics, Physical Science, Life Science, Computer Applications Technology, and Life Orientation.