Zinhle Miya

I am an experienced and adaptable remote customer support professional and virtual assistant with over four years delivering high-quality service in fast-paced environments. I have led live chat teams, resolved complex customer queries, and managed CRM data and administrative coordination to keep operations running smoothly.

I am proficient with CRM systems and remote work tools including Microsoft Excel, Teams, Slack, Google Workspace and Zoom, and I apply strong time management, attention to detail, and clear communication to every task. I supported onboarding, cross-department communication, task tracking and reporting using project management tools to improve operational efficiency.

I hold a Matric/High School Diploma and certifications including Google Cybersecurity, Foundations of Project Management (Google), Critical Thinking and Virtual Assistance, and I maintain reliable remote work infrastructure with fixed fiber internet, power backup, and a spare laptop to ensure uninterrupted service.