Iteoluwakiisi Ojajuni

I am a dedicated and results-driven Customer Service Representative with a proven track record in resolving customer inquiries and managing complaints effectively. My experience at Zoho SalesIQ allowed me to enhance customer satisfaction by delivering prompt and efficient responses via live chat and email, improving response time by 30%. I take pride in maintaining a customer satisfaction rating of 90%, which I achieved through proactive problem-solving and attentive communication.

In addition to my customer service expertise, I have a strong background in administrative support, having served as a Secretary at Queensland Primary School. There, I managed various administrative tasks that ensured smooth office operations and developed organizational systems that increased efficiency by 20%. I am certified in Customer Service Skills and Social Media Marketing, which further equips me to create positive customer experiences and contribute to business growth.