Abiakanie Uso

I am a dedicated Customer Service Representative with two years of experience in providing exceptional support and resolving customer issues. My commitment to delivering high-quality service has allowed me to build strong relationships with customers, ensuring their satisfaction and loyalty. I thrive in fast-paced environments and am skilled in handling inquiries, managing complaints, and implementing strategies to enhance customer experiences.

Throughout my career, I have gained valuable experience in various roles, including administrative support and cold calling. At MPS Ltd, I effectively communicated with potential clients, promoting our publishing services while actively listening to their needs. My time at Insurance Supermarket further honed my multitasking abilities, where I managed inbound and outbound calls, collected feedback, and documented interactions using CRM tools like Salesforce and Slack. I am passionate about contributing to the success of my team and the organization as a whole.