Open to opportunities

Lucy Ndinguri

@lucyndinguri

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Public Administration professional skilled in customer service, operations, and administrative management.

Kenya

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What I'm looking for

I seek a customer-focused operations or administrative role where I can apply my CRM and banking operations experience, contribute to process improvement, and grow professionally in a collaborative, service-oriented organization.

I am a Public Administration professional with hands-on experience in banking operations, call-centre customer service, and administrative roles. I combine strong communication and analytical skills to deliver effective, customer-focused solutions.

At Tai Sacco Ltd I managed member relations, processed transactions, performed reconciliations, and supported onboarding and product cross-selling, contributing to operational reliability and member satisfaction. In customer service roles I have maintained professionalism across phone, email, and chat channels while documenting interactions and troubleshooting issues.

My administrative experience at the Deputy County Commissioner’s office involved preparing reports, filing and records management, coordinating public engagements, and supporting office operations—demonstrating attention to detail and an ability to work with diverse stakeholders.

I hold a Bachelor’s degree in Public Administration and Leadership and short professional certifications in Administrative and Virtual Assistant training. I am results-oriented, proficient with CRM and EPR systems, and eager to contribute to an organization that values service excellence and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert

Current

Teleperformance Kenya

Jan 2025 - Present (11 months)

Provided multi-channel customer support, resolved complaints, maintained customer records, and performed data entry and reporting to ensure high customer satisfaction and process improvement.

Customer Relations Customer Service CRM Data Entry Multichannel Support Reporting

Relations Officer - Customer Care & Operations

Tai Sacco Ltd

Jan 2021 - Dec 2023 (2 years 11 months)

Managed member enquiries, onboarding, loan eligibility advice and teller operations while reconciling daily transactions and supporting product training and cross-selling initiatives, improving member service delivery.

Onboarding CRM Customer Relations Cross Selling Reporting

Relations Officer

Tai Sacco Ltd

Jan 2021 - Dec 2023 (2 years 11 months)

Managed member enquiries, onboarding, loan eligibility advice, teller transactions and reconciliations, and facilitated inter-departmental training to improve member service and operational accuracy.

Member Services Onboarding CRM Customer Support Banking Operations

Administrative Clerk

Deputy County Commissioner's Office

Jan 2019 - Dec 2019 (11 months)

Handled filing, prepared weekly and monthly reports, updated NIIMS tallies, managed public inquiries, and supported office administration for the Assistant County Commissioner.

Office Administration Reporting NIIMS Updates Customer Service Records Management