At Co-operative Bank of Kenya Ltd, I responded to customer enquiries and complaints, including complex and sensitive cases, and helped resolve service issues using the CRM tool. I also supported customer onboarding, applied KYC/AML requirements, and guided customers on account services and banking products.
I undertook acting Operations Manager and Branch Manager responsibilities, supporting service delivery, team supervision, operational risk management and branch performance. In my current role as Office Assistant at Makueni County Assembly, I handle correspondence and enquiries, schedule meetings, and prepare reports and presentations.
