mary nganga
@marynganga
Customer service professional driving seamless onboarding and support.
KenyaWhat I'm looking for
I am a customer service professional with over 2 years of experience in sales and customer support, delivering responsive issue resolution and coordinating onboarding across sales and production teams. I have improved customer portfolio quality by collaborating with production and sales to meet sales and margin targets and consistently manage follow-ups and complaint resolution.
I bring strong organizational ability, calendar and email management skills, and B2-level English proficiency, with hands-on experience at Social Health Authority, Equity Bank Kenya Limited, and Tuangaze Foundation. I am focused on empathetic client communication, process alignment, and driving continuous improvement in service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Officer
Social Health Authority
Jan 2017 - Present (8 years 9 months)
Coordinated with Production and Sales teams to improve customer portfolio quality and meet sales and margin targets; managed timely responses, follow-ups, and complaint resolution to drive service improvements.
Customer Service Representative
Equity Bank Kenya
Aug 2013 - Dec 2016 (3 years 4 months)
Facilitated upstream integration for project execution, supported calendar and email workflows, and conducted prospecting to develop new customer relationships across sectors.
Customer Service & Admin Officer
Tuangaze Foundation
Jan 2009 - Dec 2012 (3 years 11 months)
Assisted client onboarding, managed email and phone inquiries with empathetic responses, and organized schedules and meetings to optimize team efficiency and client satisfaction.
Education
Degrees, certifications, and relevant coursework
AUAfrica Nazarene University
Master of Arts, Monitoring and Evaluation
2015 - 2019
Master of Arts in Monitoring and Evaluation completed at Africa Nazarene University from September 2015 to October 2019.
MUMount Kenya University
Bachelor of Development Studies, Development Studies
2011 - 2013
Bachelor of Development Studies completed at Mount Kenya University from January 2011 to August 2013.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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