FRED KAMAU

I am an experienced and reliable customer service officer with a strong background in high-volume call center environments and banking service. I consistently handle large call volumes while maintaining professionalism and dedication to customer satisfaction.

Throughout my career I have resolved complex customer complaints, contributed to a quarterly customer satisfaction rate of 92%, and repeatedly earned above-average call quality evaluations. I excel at active listening, efficient problem solving, and building professional relationships with callers.

I am proficient with MS Office, CRM systems, multiline phone etiquette, data entry, and account management; I also have experience collecting customer feedback and driving process improvements. I thrive both independently and in team settings, meeting company standards in fast-paced environments.

Outside work I pursue gardening, cinema appreciation, and visual arts, which reflect my patience, attention to detail, and creativity—qualities I bring to every customer interaction.