ismail yahaya
@ismailyahaya
Remote IT support specialist at City Traders Imperium who supported traders with account issues, platform navigation, and community questions.
NigeriaWhat I'm looking for
At City Traders Imperium, I moderated Discord and Telegram communities and provided first-level support to traders with questions about evaluation programs, payouts, trading rules, and account issues. I escalated technical problems, tracked tickets, and followed up to support resolution.
I also assisted new traders with onboarding, platform navigation, and FAQ documentation. I’m studying Computer Science at Miva Open University and have completed Cisco Networking Academy certifications in IT customer support, online collaboration, and JavaScript Essentials.
Experience
Work history, roles, and key accomplishments
Community Moderator
City Traders Imperium
Jan 2023 - Jul 2026 (3 years 6 months)
Moderated large online communities of 10k+ traders on Discord and Telegram, enforced rules, and provided first-level customer support. Escalated technical issues, assisted with onboarding, and collaborated with an international remote team.
Education
Degrees, certifications, and relevant coursework
Miva Open University
BSc, Computer Science
2025 -
Pursuing a BSc in Computer Science, focusing on programming fundamentals, computer systems, networking, and problem solving.
JS Institute
Certification, Computer Science
Earned the JavaScript Essentials 1 certification, covering JavaScript ES6 fundamentals, logic, and debugging.
Cisco Networking Academy
Certification, Information Technology
Completed certifications in IT Customer Support Basics, Create Digital Content, and JavaScript Essentials 1 in September 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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