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Abdul-Qaadir Ghazali

@primal_fiend

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IT support specialist at a 3,000+ user platform who built JavaScript automation bots to cut troubleshooting time.

Nigeria

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What I'm looking for

I’m seeking an entry-level remote IT Help Desk or Technical Support role.

AI administered server infrastructure for a platform with 3,000+ active users, managing access permissions and security configuration.

I handled account, access, and platform support queries, resolved recurring technical issues, and built two JavaScript automation bots that cut manual troubleshooting time by an estimated five hours per week.

At Bitget Exchange Ecosystem, I provided tier-1 support for account access, security, and platform issues. In personal projects, I’ve migrated my daily-use system to CachyOS, written scripts for data migration and Linux setup, and am designing ORIGIN, a gaming community platform.

Experience

Work history, roles, and key accomplishments

Digital Community Lead & System Architect

Gaming & Media Community Hub

Jan 2023 - Jul 2025 (2 years 6 months)

Administered backend server infrastructure for a platform of 3,000+ active users, including user permission tiers, role-based access control, and channel-level security configuration. Diagnosed and resolved recurring platform and user-reported technical issues, escalating and documenting fixes to prevent repeat problems.

Server Administration Role Based Access Control Security Configuration Troubleshooting JavaScript Automation Anti spam Moderation

Community Moderator (Web3 / Exchange)

Bitget Exchange Ecosystem

Feb 2024 - Sep 2024 (7 months)

Provided real-time tier-1 technical support to high-volume users on account access, security, and platform functionality issues. Enforced anti-phishing and account security protocols, helping users identify and avoid compromised access attempts.

Technical Support Account Security Verification Phishing Defense Cross Functional Collaboration Triage