Looking for a job

Uty User

@utyuser

Community & Customer Success Lead at ChiCha who supported user onboarding and resolved service issues across digital communities.

Nigeria

Message

What I'm looking for

I'm seeking to bring my transferable support skills into an IT Support Specialist role.

At ChiCha, I supported merchants and users by answering inquiries, resolving service issues, and guiding people through onboarding. I also managed the company’s Twitter/X channel and supported active communities on Discord and Telegram.

At Chaindustry, I led a distributed team of community moderators and trained and onboarded more than 100 moderators and community members. I handled escalated complaints and disputes, and contributed to a 60% increase in company job opportunities through improved service delivery and client recommendations.

Experience

Work history, roles, and key accomplishments

Current

Community & Customer Success Lead

Current

ChiCha

Feb 2025 - Present (1 year 9 months)

Managed merchant relationships and provided user support, resolving service issues and maintaining high customer experience standards. Owned the company's Twitter/X channel and managed communities on Discord and Telegram.

Customer Service User Onboarding Social Media Management Community Management Discord Telegram Escalation Handling Brand Management

Community Operations Lead

Chaindustry

Jan 2021 - Jan 2025 (4 years)

Led and supervised a distributed team of community moderators across Telegram and Discord, ensuring consistent enforcement of guidelines. Trained and onboarded 100+ moderators and handled escalated user complaints, contributing to a 60% increase in company job opportunities.

Team Leadership Community Management Discord Telegram Training Escalation Handling Policy Enforcement Customer Service