At Toptier Trader, I resolved over 13,000 customer inquiries across email and live chat while maintaining a 95% customer satisfaction rating. I supported trader account setup, KYC verification, challenge questions, and payout inquiries.
I also diagnosed login, platform access, and account activation issues, and escalated account breaches and policy violations with compliance and risk teams. My work there ended in June 2026.
At Skilled Funded Trader, I guided forex traders through onboarding, KYC, and account activation, maintaining a 90%+ customer satisfaction rating. I authored a knowledge base article on margin requirements that reduced related inquiries by 20%.
