Farida Abdulsalam
@faridaabdulsalam
Community moderator and support agent specializing in prop firm trader communities and conflict resolution.
NigeriaWhat I'm looking for
I’m a dedicated community moderator with experience in the prop firm industry, focused on managing and growing trader communities. I provide technical and backend support while handling customer interactions through Intercom, Zendesk, and Livechat, ensuring smooth community engagement on platforms like Discord and Telegram.
I’ve worked with FundsForTraders, FundedNation, MyFlashFunding, AtlasFunded, and WEFUND, where I resolved user queries, disputes, and technical issues to keep a positive environment. I also support trader onboarding—guiding new traders through rules, processes, and account setups—while enforcing community guidelines, collaborating with internal teams, and sharing trader feedback to improve platform features.
Experience
Work history, roles, and key accomplishments
Prop Firm Support Moderator
FundsForTraders
Jan 2014 - Jan 2022 (8 years)
Managed and moderated trading communities (including trader onboarding) and resolved user disputes to maintain a positive environment across Telegram and Discord. Provided customer support and backend/technical assistance using Intercom, Zendesk, and live chat from 2014–2022.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University, Zaria
Bachelor of Science, Computer Science
2014 - 2022
Earned a B.Sc. in Computer Science at Ahmadu Bello University, Zaria from 2014 to 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
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