At FUNDING TRADERS, I resolved more than 100 trader inquiries daily across live chat, email, Discord, and ticketing platforms, with an average first response time under two minutes.
I assisted traders with account setup, payouts, trading rules, and dashboard access. I also investigated more than 1,000 giveaway submissions, identifying fraudulent claims and preventing over $50,000 in promotional losses.
At LUCID TRADING, I supported a Discord community of over 60,000 members and handled more than 170 inquiries daily. I helped reduce the ticket backlog by 40% and maintained customer satisfaction above 95%.
At LARK FUNDING, I delivered support through Discord, live chat, and email, handling over 80 tickets daily. I helped traders with account management, payouts, trading rules, and technical concerns, and escalated complex issues to internal teams.
