Open to opportunities

Ishmael Larry Gawuga

@ishmaellarrygawuga

Message

Dedicated customer service specialist with strong administrative skills.

Ghana

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Ishmael Larry Gawuga, a dedicated Customer Service Specialist with extensive experience in administrative support and sales. I have a proven track record of enhancing customer satisfaction and driving sales growth, as demonstrated during my tenure at Cuebiz Company, where I contributed to an 80% increase in sales through exceptional product knowledge and customer assistance.

Throughout my career, I have excelled in managing customer interactions, training staff, and resolving complaints efficiently. My role at Second Cup and Pizza Hut allowed me to create a welcoming atmosphere for guests, leading to positive feedback and high customer retention rates. I am committed to continuous improvement and actively seek opportunities to enhance the customer experience through collaboration and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Personnel

Current

Concentrix

Jun 2024 - Present (1 year)

Responded to customer inquiries via calls, emails, and chats regarding orders and services. Resolved complaints and ensured customer satisfaction, achieving a 90% satisfaction rating.

Customer Service Complaint Handling Technical Support Communication Skills Performance Metrics

Customer Service Rep

Shanti Wellness Africa

Feb 2023 - Apr 2023 (2 months)

Managed inbound and outbound calls to promote products, resulting in a 20% sales increase. Utilized CRM software for customer records and collaborated with teams to enhance customer experience.

Customer Service CRM Software Team Collaboration Customer Satisfaction

Customer Service Representative

Second Cup & Pizza Hut

Jul 2019 - Dec 2022 (3 years 5 months)

Managed and trained front-of-house staff to deliver outstanding customer service. Addressed customer complaints and organized events to boost engagement, while efficiently handling high volumes of orders during peak hours.

Customer Service Staff Training Complaint Handling Order Management Team Leadership

Sales Support Specialist

Cuebiz

May 2015 - Mar 2018 (2 years 10 months)

Provided comprehensive product knowledge and assistance to customers, contributing to an 80% increase in sales. Assisted in training new members, handled customer complaints, and supported daily office operations while maintaining high customer service standards.

Customer Service Sales Support Data Entry Microsoft Office CRM Tools Conflict Resolution Team Collaboration Order Processing

Education

Degrees, certifications, and relevant coursework

Intercom Programming Manufacturing Company (IPMC)

Diploma, Hardware Engineering

Completed a diploma in Hardware Engineering, focusing on the principles of hardware design, manufacturing processes, and technical skills necessary for the industry.