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Wisdom Kofi Gbormittah

@wisdomkofigbormittah

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Customer Experience Specialist who delivers fast, high-quality support and retention-focused resolutions.

Ghana

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What I'm looking for

I’m looking for a customer-focused role where I can manage tickets and client inquiries end-to-end, improve workflows, and maintain high satisfaction—using tools like HubSpot/Freshdesk to deliver fast, accurate, solution-driven support.

I’m a customer-focused Customer Experience Specialist with 3+ years of remote client support experience, handling inquiries and high-volume communications across fast-paced environments.

I resolve customer issues through email and chat support, troubleshoot effectively, and maintain accurate documentation so every interaction is clear, traceable, and action-oriented.

I’ve worked extensively with CRM and ticketing platforms, including HubSpot and Freshdesk, managing tickets, tracking recurring issues, and escalating complex concerns when needed.

I’m proactive about root-cause thinking and workflow improvement—implementing structured communication and documentation processes to boost efficiency and help protect customer satisfaction across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Coordinator

Ishmael Gbogbo Ministries

Nov 2023 - Jan 2026 (2 years 2 months)

Managed and resolved 50+ daily client inquiries via email and digital communication channels, maintaining 95%+ customer satisfaction by providing timely, professional solutions. Handled HubSpot and Freshdesk tickets, tracked recurring issues to speed resolutions, and escalated complex concerns while ensuring accurate documentation and follow-ups.

HubSpot Freshdesk Root Cause Analysis Escalation Handling