Looking for a job

Bharat Dhaneriya

@bharatdhaneriya

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Sales Representative at Nexus Tech Solutions who met call resolution, CSAT, and quality KPIs through customer support.

India

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What I'm looking for

I’m seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem solving to achieve business objectives.

At Nexus Tech Solutions, I built customer relationships through personalized assistance and support. I also collaborated with other departments to resolve customer problems.

I met KPIs for call resolution time, customer satisfaction, and quality by following best practices and company protocols.

At Care Connect, I handled inbound and outbound voice processes, including cold calling, lead generation, and client follow-ups. I used Salesforce, Ctirix, and Sprinklr.

Experience

Work history, roles, and key accomplishments

Sales Representative

Nexus Tech Solutions

Feb 2024 - Aug 2026 (2 years 6 months)

Built strong relationships with customers through personalized assistance and support. Collaborated with other departments to resolve complex problems and achieved KPIs for call resolution time, customer satisfaction, and quality scores.

Customer Relationship Management Issue Resolution Active Listening KPI Management Data Privacy Call Handling

Customer Service Representative

Care Connect

Jan 2023 - Jan 2024 (1 year)

Engaged and built relationships with diverse clients across B2B and C2C environments. Proficient in CRM tools and experienced in voice processes including inbound and outbound calling, cold calling, and lead generation.