Isadora de Mico

I've led asset protection and operations across Gap Inc., Design Lambert, and Old Navy, using data-led decision-making to improve performance, reduce risk, and support store teams.

At Gap Inc., I oversee risk mitigation and shortage reduction across 28 locations, sustaining shortage below 1% over three semesters. I lead complex theft and fraud investigations with an admission rate above 90%, while building reporting searches, a regional dashboard, and a monthly newsletter to improve detection and data visibility.

At Design Lambert, I increased gross revenue by 5% and transaction volume by 21% through high-value client engagement, marketing events, and stronger inventory controls. I also reduced inventory variances by 60% and helped sustain an 85% customer conversion rate.

Earlier at Old Navy, I led merchandising and operations teams, surpassed annual sales objectives, mentored three internal promotions, and built hiring and scheduling practices that delivered 0% turnover during employees' first 90 days. I'm fluent in English, French, and Portuguese and bring an empathetic, evidence-based approach to leadership, compliance, and customer experience.