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R User

@ruser12

I build retail operations, training programs, and secure customer experiences that improve store performance.

Canada
Message

What I'm looking for

I'm looking to lead retail, operations, security, facilities, or training teams where I can build practical systems, develop people, improve customer experience, and strengthen day-to-day store performance.

At KITH Toronto, I run security and facilities operations, hiring and training security staff, developing emergency protocols, coordinating vendors, and maintaining retail and food-and-beverage readiness.

I've led store and omnichannel operations at Giant Tiger, Walmart Canada, Adidas Canada, and Flight Centre. At Walmart, I launched the store-level OMNI business, promoted seven associates to management roles in 2021, achieved 94% AES results, led CSAT performance for 45 consecutive weeks, and built systems supporting inventory readiness and fulfillment.

Experience

Work history, roles, and key accomplishments

KI
Current

Manager, Security & Facilities

KITH

Sep 2023 - Present (2 years 11 months)

Hire and train all security staff, develop emergency procedures, and run day-to-day security operations. Build relationships with vendors and conduct daily walkthroughs to proactively catch deficiencies.

Education

Degrees, certifications, and relevant coursework

KI

KITH

Manager, Security & Facilities, Security & Facilities Management

2023 -

Manager of Security & Facilities at KITH, Toronto, from September 2023 to present.

Tech stack

Software and tools used professionally

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