Jackie Outar
@jackieoutar
Detail-oriented Senior Manager with expertise in Customer Success.
CanadaWhat I'm looking for
I am an analytical and energetic leader with extensive experience in customer care and collaboration across various departments. My career has been dedicated to strategizing and executing efficient task completion, ensuring that customer needs are met with the highest standards of service. As a Senior Manager in Customer Success, I have honed my skills in overseeing operations and driving improvements that enhance customer satisfaction.
Throughout my tenure, I have supervised security team operations, conducted routine assessments, and crafted strategies for risk reduction. My ability to investigate incidents and prepare comprehensive reports has been instrumental in identifying vulnerabilities and implementing effective solutions. I am committed to fostering a culture of continuous improvement and operational excellence.
Experience
Work history, roles, and key accomplishments
Senior Manager
Venom Bodyguard Service
Sep 2018 - Sep 2023 (5 years)
Supervised daily security team operations, ensuring efficient task completion. Conducted security assessments to identify risks and vulnerabilities, and crafted strategies for risk reduction. Inspected security equipment and investigated incidents, preparing comprehensive reports with recommendations.
Warehouse Associate
The Gap
May 2013 - Apr 2020 (6 years 11 months)
Implemented WMS for documenting receipts and managing storage and distribution of materials. Created shipping labels for daily orders and inspected shipments to ensure accuracy.
Administrative Associate
Royal LePage
May 2014 - May 2018 (4 years)
Handled client correspondence and tracked records to enhance office efficiency. Conducted research to collect industry data and supported administrative tasks.
Education
Degrees, certifications, and relevant coursework
Springfield College
Advanced Course, Phlebotomy
2025 - 2025
Completed an advanced course in phlebotomy, focusing on blood collection techniques, patient care, and laboratory procedures.
ACAlison College
Diploma, Medical Reception
2023 - 2023
Earned a diploma in Medical Receptionist, covering essential skills in patient management, medical terminology, and office procedures.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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