Open to opportunities

Jeffrey Rose

@jeffreyrose1

Message

Motivated retail and sales manager driving operations, team development, and multichannel customer success.

Canada

Message

What I'm looking for

I seek a senior retail or operations role where I can lead teams, improve processes, drive sales growth, and collaborate across departments in a customer-focused company.

I am a motivated retail and sales manager with extensive experience leading high-volume stores and supporting head-office operations. I specialize in operations, sales management, merchandising, loss prevention, and cross-functional collaboration.

At Lolë Brands I created policies and standards during a company-wide restructuring and led customer service operations across Canada, the U.S., and Europe, managing accounts that impacted supply chain and order processing.

Previously, I drove in-store operations and KPI productivity for L’Oréal - Kiehl’s with gross sales of $1.3M, and I managed brand operations, staffing, and sales analysis at Topshop/TOPMAN and Joe Fresh.

I bring strong leadership, training and coaching abilities, hands-on merchandising and inventory management experience, and fluency in English and French to support growth-focused retail and e-commerce teams.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Lolë Brands

Oct 2020 - Sep 2025 (4 years 11 months)

Created policies and set standards during company restructuring and managed all e-commerce customer service across Canada, the U.S., and Europe, improving cross-departmental issue triage and supporting supply chain and order processing.

Customer Service E Commerce Operations Cross Functional Collaboration Order Processing Supply Chain Coordination Policy Development CRM Multilingual Support

Business Manager

L'Oréal - Kiehl's Since 1851

Sep 2018 - Oct 2020 (2 years 1 month)

Managed in-store operations and KPI productivity, leading hiring, training, sales projections and inventory/budget analysis that supported gross sales of $1.3M and improved store profitability.

Retail Operations Sales Analysis Inventory Management Hiring KPI Tracking Merchandising Budgeting

Deputy Brand Manager

Topshop - Topman

Nov 2015 - Sep 2018 (2 years 10 months)

Oversaw daily store operations, conducted sales analysis, and led staff training and development to meet brand KPIs and sales objectives across both brands.

Store Operations Sales Analysis Staff Training Merchandising KPIs Performance Reviews Stock Management

Assistant Store Manager

Joe Fresh

Jul 2014 - Nov 2015 (1 year 4 months)

Assisted store management with merchandising, inventory replenishment, staff coaching, and scheduling to improve KPIs and execution of product launches and sales events.

Merchandising Inventory Management Scheduling KPIs stock replenishment

Women's Department Manager

Urban Outfitters

Jun 2013 - Jun 2014 (1 year)

Managed receiving and processing, led a 40+ employee team, performed sales and velocity analysis, and implemented loss prevention and compliance procedures to protect store assets.

Team Management Sales Analysis Loss Prevention Merchandising Operations Time Management

Assistant Manager

Le Château Inc.

Mar 2010 - Apr 2013 (3 years 1 month)

Supported marketing, advertising, and operations across stores and warehouses, produced nationwide promotions and sales materials, and managed exports and production coordination domestically and internationally.

Production Operations Coordination Export Management Administrative Support Inventory Coordination