Devika Devika

Deterred, detected, and apprehended individuals involved in theft and fraud using PALCO and EXAC VISION, conducted internal investigations and authored evidence reports for legal proceedings, and collaborated on provincial ORC investigations to recover assets and reduce shrink.

Managed building access and amenity bookings, monitored IP CCTV for suspicious activity, and responded to emergencies while maintaining detailed incident reports and resident service standards.

Served as Return-to-Station (RTS) specialist resolving undelivered package issues, managed zone sorting and trailer dock operations to minimize delays and ensure yard safety compliance.

Managed store operations including staff training on food and workplace safety, controlled food and labor costs, and compiled weekly performance reports to improve profitability and service quality.

Served as condominium key holder, enforced access control, performed routine contractor checks, and maintained building security through patrols and incident documentation.

Provided friendly, efficient customer service, prepared beverages and food to standards during peak hours, and managed end-of-shift restocking to support continuous operations.

Completed an Other trades certificate/diploma in Human Resources Management and Services at Centennial College (May 2018–Apr 2019).

Earned a Bachelor of Arts in Humanities with coursework in Psychology, Sociology, and English Literature at Punjabi University, Patiala (Apr 2014–May 2017).