Isabella Onozie
@isabellaonozie
Executive Assistant with 5+ years delivering high-level administrative, operational, and executive support in fast-paced remote environments.
NigeriaWhat I'm looking for
I’m an Executive Assistant with over 5 years of experience providing high-level administrative, operational, and executive support in remote, fast-paced environments. I manage complex executive calendars, coordinate meetings, and handle executive communications while serving as the primary point of contact between executives, clients, and internal stakeholders.
At Henley & Partners Immigration Service, I coordinate domestic and international travel, prepare agendas and executive correspondence, and track project deliverables and deadlines to keep senior leadership moving. I also coordinate 10+ client meetings weekly and manage 50+ weekly client communications, maintaining professionalism and confidentiality across all administrative tasks.
Previously, I supported leadership and cross-functional teams in a SaaS environment as an Executive Support Manager, monitoring service level agreements and improving workflow efficiency. I’ve also built strong operations capabilities through roles at Moniepoint Microfinance Bank and UnitedHealth Group—supporting data tracking and reporting, managing CRM systems and documentation, ensuring compliance, and reducing client escalations and repeat complaints through proactive, IT-driven service improvements.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Henley & Partners Immigration Service
Jan 2024 - Present (2 years 5 months)
Managed complex executive calendars and coordinated domestic/international travel logistics to support leadership productivity. Coordinated 10+ client meetings weekly and handled 50+ weekly client communications, achieving 75% accuracy while maintaining confidentiality across all administrative tasks.
Executive Support Manager
Code On Point Softwares
Dec 2022 - Nov 2023 (11 months)
Provided administrative and operational support to leadership and cross-functional teams in a fast-paced SaaS environment. Managed calendars and virtual appointments, prepared executive communications and management documents, tracked tasks, and monitored service level agreements to ensure timely deliverables.
Operations & Administrative Coordinator
Jun 2021 - Oct 2022 (1 year 4 months)
Coordinated daily administrative operations across departments and maintained accurate confidential records and operational reports. Managed CRM systems and process automation, resolved 25+ client inquiries daily with 75% first-contact resolution, and reduced repeat complaints by 35% through IT-driven service improvements.
Operations & Admin Coordinator
Moniepoint Microfinance Bank
Jun 2021 - Oct 2022 (1 year 4 months)
Coordinated daily operations and maintained accurate, confidential customer documentation and operational reports across departments. Resolved 25+ client inquiries daily with a 75% first-contact resolution rate and reduced repeat complaints by 35% through IT-driven service improvements.
Acted as a liaison between stakeholders, clients, and internal teams by coordinating meetings, agendas, and action points. Reduced client escalations by 20% through proactive communication and supported 100% compliance with data privacy standards in healthcare projects while preparing performance reports and managing confidential documentation.
Education
Degrees, certifications, and relevant coursework
B.Sc. Human Resource Management
Bachelor of Science, Human Resource Management
Earned a B.Sc. in Human Resource Management in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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