Isabella Danso

As an Operations Specialist at BOLT, I conduct trend analysis, create dashboards in Looker, and execute audits to ensure quality control. I also spearhead fraud analysis initiatives and manage fleet driver activities to optimize performance and retention.

In my role as Operations Coordinator at BOLT, I introduced a local language feature for drivers, managed registrations, and conducted weekly data analysis to enhance operational efficiency and market expansion.

As a Billing Integrity Analyst, I developed scripts to streamline processes, performed billing integrity checks, and assisted customers with billing queries to ensure operational efficiency.

During my national service, I managed inventory databases, conducted quality testing for FTTH provisioning, and handled modem configurations to ensure service quality.

As an intern in the PMO, I assisted with project management tasks, documentation, and scheduling stakeholder meetings, enhancing my communication and organizational skills.

During my internship at CWG Ghana, I provided IT support, assisted with customer inquiries, and gained basic knowledge of server installations and Oracle products.

In my internship at Genkey, I provided customer support, assisted with front desk operations, and developed a Leave Management System using Java and PostgreSQL.

Graduated with a Bachelor's degree in Computer Engineering, focusing on the principles of computer systems, software development, and engineering practices. Developed strong analytical and problem-solving skills through various projects and coursework.