Looking for a job

ISAAC MERCY

@isaacmercy

Message

I resolve customer issues and build retention across telecom and retail.

Nigeria

Message

What I'm looking for

I'm seeking a fully remote customer service, customer support, client support, or customer experience role with an international team. I'm available to work across UK, US, and EU business hours and value clear digital collaboration.

I've supported 40+ customers daily at Xiaomi Nigeria, resolving up to 90% of issues on first contact and increasing customer retention by 20% through personalized after-sales support.

At Refugio Communications, I recommend tailored telecom solutions, handle inquiries and service requests, and contribute to 15% monthly revenue growth through proactive follow-up and clear product communication.

I bring over four years of customer service, client support, documentation, and relationship-management experience, including training 10+ employees and working effectively with remote tools and international business hours.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Refugio Communications

Feb 2026 - Present (8 months)

Identified customer needs and recommended tailored telecom solutions, contributing to 15% monthly revenue growth. Handled customer complaints and inquiries, achieving an 85% first-contact resolution rate.

Customer Service Sales Complaint Resolution CRM Slack Zoom Communication Skills

Product Consultant / Customer Support

Xiaomi Nigeria

Jan 2023 - Dec 2025 (2 years 11 months)

Provided product consultation and customer support to 40+ customers daily across in-store and digital channels. Achieved a 90% first-contact resolution rate and increased customer retention by 20% through personalized after-sales support.

Customer Support Product Consultation Complaint Resolution Email Support WhatsApp Business CRM Market Research Training

Social Worker — NYSC

Federal Neuropsychiatric Hospital

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted client intake assessments and maintained confidential case documentation with high accuracy. Communicated with patients, families, and multidisciplinary teams to coordinate appropriate support.

Client intake Case Documentation Communication Skills Empathy Crisis Intervention Group Facilitation

Administrative Officer

Olive-Field International School

Jan 2021 - Dec 2022 (1 year 11 months)

Served as a primary point of contact for parents, students, staff, and school management, responding to inquiries professionally. Streamlined administrative filing systems, reducing document retrieval time by 30%.

Administrative Support Communication Skills Filing System Coordination Recruitment Onboarding Reporting

Social Worker

Egor Local Government Secretariat

Jan 2020 - Dec 2021 (1 year 11 months)

Managed sensitive client records and case files while maintaining strict confidentiality. Communicated with individuals and families to understand needs and connect them with relevant support services.

Case Management Confidentiality Communication Skills Active Listening Documentation Collaboration